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Return Policy

Return & Refund Policy

Thanks for shopping at Rock Machinery.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it. One the item is back it will be inspected by our team.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging if applicable .

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).  The item will be subject to a 20% restocking charge if the return is not through a warranty case. i.e change of mind.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

By Sending your item back you are agreeing to our terms and conditions.

Contact Us

If you have any questions on how to return your item to us, contact us.